Shipping policy

Shipping Policy

Last Updated: February 2026

Thank you for shopping with Aurovx. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 5:00 PM EST will begin processing the next business day.

  • During high-volume periods (sales, holidays, promotions), processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

🇺🇸 United States

  • Standard Shipping: 3–7 business day

  • Shipping cost is calculated at checkout based on location and selected method.

  • Free standard shipping may be available on qualifying orders.

🌍 International Shipping

  • Standard International Shipping: 7–21 business days

  • Delivery times may vary depending on destination and customs processing.

  • International shipping fees are calculated at checkout.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

If you do not receive your tracking details, please contact us at:
aurovex.store@gmail.com

4. Shipping Delays

While we strive to meet all delivery timelines, delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Customs processing (international orders)

  • Incorrect or incomplete shipping information

Aurovx is not responsible for delays caused by carriers or customs.

5. Incorrect Address Policy

Please ensure your shipping address is correct at checkout.

  • If an incorrect address is provided, we are not responsible for lost or misdelivered packages.

  • If an order is returned due to incorrect address information, the customer is responsible for reshipping fees.

6. Lost or Stolen Packages

If your tracking shows delivered but you have not received your package:

  1. Check with neighbors or your local carrier.

  2. Contact the shipping carrier directly.

  3. If still unresolved, contact us within 7 days at aurovx.store@gmail.com.

We will assist you in filing a claim when applicable.

7. Customs, Duties & Taxes (International Orders)

Customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the product or shipping price.

8. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include clear photos of the item and packaging.

We will review and offer a replacement or appropriate resolution.

9. Contact Us

For any shipping-related questions, please contact:

📧 aurovex.store@gmail.com