Support Center
FREQUENTLY ASKED
QUESTIONS.
Everything you need to know about Aurovex products, orders, and support. Can't find your answer? Contact our team.
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🧽Care & Maintenance
Our covers are fabric-based, not leather, so leather conditioner is not needed. Just regular wiping and occasional machine washing will keep them looking new.
Our fabric is UV-resistant and colorfast. Under normal conditions, you should not see noticeable fading even after years of use and multiple washes.
With normal use and care, Aurovex products are built to last 3-5+ years. Our military-grade fabric resists cracking, fading, and tearing far longer than standard covers on the market.
Yes. Our 900D Oxford fabric with PU coating repels liquids on contact. Coffee, water, soda, pet accidents, nothing gets through to your factory seats underneath.
For everyday messes, just wipe with a damp cloth. For deeper cleaning, remove the covers and machine wash on a cold gentle cycle. Air dry or tumble dry on low heat.
🔄Returns & Refunds
We cover return shipping for defective or incorrect items. For change-of-mind returns, the customer covers return shipping unless otherwise stated.
Once we receive your return, refunds are processed within 3-5 business days. It may take an additional 5-10 days for the refund to appear on your bank or credit card statement.
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us for a full refund. No questions asked.
📦Orders & Shipping
Email aurovex.store@gmail.com with your order number and reason for return. We'll respond within 24 hours with return instructions and a prepaid shipping label.
Standard shipping takes 7-14 business days with tracking included on every order. Expedited shipping (3-5 business days) is available at checkout for an additional fee.
We currently ship to the United States, Canada, United Kingdom, and Australia. International orders typically take 10-21 business days. We're working on expanding to more countries.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page anytime to check your order status.
Orders can be modified or cancelled within 12 hours of purchase. After that, your order enters processing and changes may not be possible. Contact us as soon as possible if you need to make changes.
🚗Product & Fit
No. Our covers are designed to protect your factory seats, not damage them. The anti-slip silicone backing grips without adhesive, and removal leaves zero residue or marks.
Yes. Our materials are fully heat-compatible and will not interfere with your heated seat function. The breathable mesh backing allows heat to pass through naturally.
Our seat covers use 900D Oxford fabric with a waterproof PU coating, breathable mesh backing for ventilation, and silicone anti-slip anchoring on the underside. No cheap PVC, no chemical smell.
Yes. Every Aurovex seat cover features a split-seam design specifically engineered for side airbag deployment. We never compromise on safety.
About 5 minutes per seat. No tools required. Our snap-fit buckle system hooks over your headrest and secures under the seat. We include step-by-step instructions with every order.
Our Universal Fit system is engineered to work with 95% of vehicles on the road including sedans, SUVs, trucks, and compacts. Each product listing specifies compatible vehicle types.
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